Call Center Manager / System Administrator Jobs in Dar es Salaam Tanzania Brac Jobs in Dar es Salaam Tanzania Call Center Manager / System Administrator Jobs in Dar es Salaam at Brac




BRAC

is one of the world’s largest development organisation having extensive
development programmes globally. BRAC’s vision is a world free from all forms
of exploitation and discrimination where everyone has the opportunity to
realise their potential. We use an integrated model to change systems of
inequity through social development programmes, humanitarian response, social
enterprises, socially responsible investments, and a university.

We are a global leader in developing cost-effective, evidence-based programmes
in conflict-prone and post-disaster settings and were ranked the #1 NGO in the
world for the last five years consecutively by NGO Advisor. We operate in
14countries across Asia and Africa.

BRAC Maendeleo Tanzania and C-Sema have joined hands to collectively address
Early Childhood Development ECD issues in Tanzania through rigorous and
innovative approaches; problem-based solutions; and outreach programs
targeting children with a focus on establishing a National ECD Child Helpline
ECD call centre to support nurturing care of children aged 0-8 years and
parents of all children, prioritizing those at risk and extremely
marginalized.

The ECD call centre will inform communities and caregivers to ensure
children’s good health and nutrition, and protect them from threats. It will
also give young children opportunities for early learning, through
interactions that are responsive and emotionally supportive as well as
supporting caregivers’ mental health and well-being.

In ensuring the smooth execution of this project, BRAC Maendeleo Tanzania is
seeking applications from competent, dynamic, and self-motivated individual
to fill the jobs vacancies below….

Job Responsibilities:

• Monitor queue and track inbound calls. Keep call center experts aware of
inbound calls, call waiting, abandonment rate, etc.
• Manage a team of 12ECD Child Helpline Call Centre Experts CCEs.
• Responsible for the team’s overall performance; motivate and encourage
experts through positive communication and feedback.
• Take calls that experts can’t handle call escalation and be available when
an expert appears to need assistance.
• Conduct weekly meetings with the team and report to management, collect,
compile and present the data to the Operation Manager aftereach week, events
of last week, monitoring checklists, and a written performance summary of the
team.
• Provide technical support for both hardware and software issues our users’
encounter.
• Manage the configuration and operation of client-based computer operating
systems
• Monitor the system daily and respond immediately to security or usability
concerns
• Create and verify backups of data
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and
security issue resolution
• Administrate infrastructure, including firewalls, databases, malware
protection software and other processes
• Review application logs
• Install and test computer-related equipment
• Will be responsible for the development of project solution and changes in
the application including updating of forms and questionnaire
• Will be responsible for resolution, up-gradation and bug fixing of technical
issues

Required Qualifications and Experience:

• Associate or Bachelor’s degree in Computer Science, Information Technology,
System Administration, or a closely related field, or equivalent experience
required
• 2-5 years of database, network administration, or system administration
experience
• System administration and IT certifications in Linux, Microsoft, or other
network-related fields are a plus
• Working knowledge of virtualization, VMWare, or equivalent
• Strong knowledge of systems and networking software, hardware, and
networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT
operations best practices, including expert knowledge of security, storage,
data protection, and disaster recovery protocols



Apply Online Now




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Email:: recruitment.tanzania@brac.net

If you feel you are the right match for the above-mentioned position, please
apply by sending your CV and cover letter to: HRD, BRAC Tanzania Finance
Limited, Plot No 17, Coca Cola Road – Light Industrial Area, Mikocheni P.O.
Box 105213, Dar es Salaam or through email to
**recruitment.tanzania@brac.net** with a subject capturing the position you
are applying for. The application deadline is 16.06.2020. Only shortlisted
candidates will be contacted



Call Center Manager / System Administrator Jobs in Dar es Salaam Tanzania Brac Jobs in Dar es Salaam Tanzania Call Center Manager / System Administrator Jobs in Dar es Salaam at Brac


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