Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam Enterprise Support Executive Jobs in Dar es Salaam at Vodacom Enterprise Support Executive Employment opportunities Vodacom




Posting Country Tanzania, United Republic of

Date Posted 15-Oct-2020

Full Time / Part Time Full Time

Contract Type Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry
minutes, texts and data – we carry people’s lives. And that’s a huge
responsibility. If you think for a minute about the people you rely on…the
likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a
difference to the lives of our customers, and the communities in which we live
and work. We support our people to give something back to the causes that mean
the most to them through helping them give time and money to the charities
they love.

And what’s it like to work here We have created an environment where you can
look forward to coming to work and are empowered to be at your best. We offer
flexibility in how you work that helps you do your job in a way that suits
you, opportunities to help you grow and progress throughout your career and a
choice of benefits to suit your lifestyle.

Role Purpose

• To ensure all daily after sales post-paid services are met.
• To ensure all services are done within agreed SLA.

Job Responsibility

Key accountabilities

• Attending all issues escalated to EBU support help desk within the agreed
SLA
• Work in conjunction with other stakeholders across departments to solve
customer issues and improve customer experience.
• Be proactive in Reporting and making follow up on any Customer impacting
issue / EBU support systems fault that has been reported to ITB and provide
feedback regarding resolution on time.
• To ensure that VIP customers are given priority in responding/resolving
their queries within the agreed SLA.
• To support Mpesa Billers desk when required

Core competencies, knowledge and experience

• Strong analytical skills
• 2+ years’ experience industry or functional experience.
• Excellent communication skills
• Strong stakeholder engagement
• Strong customer service and customer satisfaction ethos. Delivering results.
• Interpersonal skills
• Excellent communication skills
• Telecommunications experience would be advantageous.

Technical/professional qualifications

• Diploma in Business Administration, Economics, Marketing or its equivalent.

Skills

Ownership

Building Rapport

Resilience

Expert Advice

Expert Communication

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in which
talent is truly recognized, developed and rewarded. We believe that diversity
plays an important role in the success of our business and we are committed to
creating an inclusive work environment which respects, values, celebrates and
makes the most of people’s individual differences – we are not only
multinational but multicultural too. At Vodacom you will have access to our
excellent flexible benefits programme that you would expect from any global
company.



Apply Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//careers.vodafone.com/Vodacom/job/Dar-es-salaam-Enterprise-Support-
Executive/626086001/

Closing Date 16th November, 2020.



Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam Enterprise Support Executive Jobs in Dar es Salaam at Vodacom Enterprise Support Executive Employment opportunities Vodacom


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