Head HR – Sales & Operations Job Vacancy at Hakadosh Limited

Position: Head HR – Sales & Operations

Reporting to: Managing Director

Location: Not specified

Deadline: 02 October 2025

Key Requirement: 5–7 years’ HR experience with sales/operations support.

Role Overview

Sales & Operations is a strategic HR role with primary responsibility to enable business growth by attracting, onboarding, developing, and retaining high-performing sales and operations teams. The role combines HR functions—talent acquisition, performance management, learning and development, HR strategy—and active support for client acquisition and sales enablement.

Key Responsibilities

Recruitment & Onboarding

  • Talent Acquisition & Resourcing (30%)
  • Onboarding & Sales Enablement (15%)
  • Ensure timely hiring and onboarding to minimize vacancy gaps; track time-to-hire metrics.
  • Manage end-to-end hiring: job design, advertising, shortlisting, structured interviews, assessment centres, reference and background checks.
  • Design and execute proactive recruitment strategies to attract high-quality sales, clearing, warehouse and operations talent.
  • Build and maintain a talent pipeline and candidate database for critical roles.
  • Outsourcing & Contractor Management (5%)
  • Ensure outsourced staff adhere to Hakadosh standards and operational requirements while on site.

Employee Relations & Attendance

  • Maintain employee records, contracts and ensure timely renewals.
  • Monitor attendance, leave requests and timesheets for sales and operations staff.
  • Support managers in resolving workplace issues, investigations and collecting written statements when needed.
  • Work with Sales to support client pitches, prepare proposals, and manage logistics for demos, pilots and onboarding activities when required.

Performance Management & Training

  • Coordinate probation reviews, performance appraisals and maintain appraisal records.
  • Coordinate induction and role-specific training (product knowledge, sales techniques, Odoo use, operations procedures).
  • Implement performance management frameworks for Sales & Operations (KPIs, targets, scorecards).
  • Manage relationships with outsourcing suppliers ensuring contracts, timesheets and KPIs are enforced.

Compensation & Compliance

  • Ensure salary administration, payroll inputs and statutory contributions (NSSF, PAYE) are accurate and timely.
  • Keep HR policies updated and ensure compliance with labor laws and company policies.
  • Advise management on contractual matters and support disciplinary or grievance procedures.
  • Advise on incentive and commission structures aligned to commercial goals.

Skills & Competencies

  • Strategic thinker with strong commercial awareness and ability to align HR initiatives to business objectives.
  • Excellent interpersonal, influencing and stakeholder management skills.
  • Strong analytical skills and experience with HR metrics and reporting.
  • High level of integrity, confidentiality and professionalism.
  • Proficiency in HRIS/ERP systems (Odoo desirable) and MS Office.
  • Coaching and facilitation skills; ability to deliver training and workshops.

KPIs

  • Time-to-fill for critical Sales & Operations roles (target: < 30 days for key posts).
  • New hires’ productivity ramp-up (percent completing onboarding and hitting targets within 90 days).
  • Sales team retention rate and turnover reduction year-on-year.
  • Percentage of completed performance reviews and development plans on schedule.

Qualifications & Experience

  • Bachelor’s degree in Human Resources, Business Administration, Psychology or related field; Master’s degree is an advantage.
  • Minimum 5–7 years’ progressive HR experience, with at least 2 years supporting sales or operations teams in logistics, manufacturing, or trading environments.
  • Proven experience in recruitment, performance management, learning & development, and employee relations.
  • Practical exposure to sales enablement or business development support is strongly preferred.

How to Apply

Send Your CV and application letter to:

Email: info@hakadosh.co.tz

Deadline: 02 October 2025