Partnership Support Officer II Job Vacancy at Tanzania Commercial Bank

Position: Partnership Support Officer II

Location: Dar es Salaam

Department: Digital & Innovation

Deadline: 28th September 2025

Apply via: TCB Careers Portal

About Tanzania Commercial Bank

Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products with a vision “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining and developing the highly capable and qualified workforce for Tanzania Commercial Bank betterment and the nation at large.

Position Details

  • Title: Partnership Support Officer II
  • Rank: Relationship Officer II
  • Department: Digital & Innovation
  • Salary Scale: COBSS 4 (at Officer level II)
  • Reports to: Senior Manager – Strategic Partnerships
  • Location: Dar es Salaam
  • Number of Positions: 1

Position Objective

The Partnership Support Officer will support the management and coordination of strategic partnerships that drive the bank’s digital products, including loans, savings, insurance, and other innovative financial services. The officer will ensure seamless collaboration with partners, provide administrative and operational support, and follow up on partnership deliverables to enhance product uptake, customer experience, and revenue growth.

Key Responsibilities

Partnership Coordination & Support:

  • Assist in monitoring partnership performance and ensuring compliance with contractual obligations.
  • Act as a liaison between internal product teams and external partners to ensure smooth integration and operations.
  • Track partner commitments, follow up on pending issues, and ensure timely resolution.

Operational & Administrative Support:

  • Maintain an updated partnership database, dashboards, and performance trackers.
  • Draft and review correspondence, reports, proposals, and MoUs related to digital financial products.
  • Coordinate partnership-related meetings, workshops, and product launches, including preparing agendas, presentations, and minutes.
  • Provide support in handling day-to-day partner requests and escalations.

Reporting & Monitoring:

  • Collect and analyze data on partnership performance (customer adoption, transaction volumes, and revenue contribution).
  • Prepare periodic performance reports and updates for management.
  • Support product monitoring, evaluation, and reporting processes to measure impact and identify opportunities for growth.

Product & Relationship Support:

  • Work closely with internal teams (Digital Banking, Product Development, Operations, and Marketing) to align partnership activities with business objectives.
  • Support in managing partner relationships to ensure mutual benefit and sustainability.
  • Provide insights on customer needs and market trends to improve digital product performance.

Qualifications, Skills & Experience

  • Holder of Bachelor Degree in one of the following fields: Banking, Economics, Commerce or Business Administration, Accountancy or Finance, Entrepreneurship, Marketing, Statistics, Mathematics, Computer Science, or Information Technology, or equivalent qualifications from recognized institutions.
  • Deep knowledge of cash management, collections, payments infrastructure, and digital banking technologies.
  • Proven track record of leading teams and driving revenue growth.
  • Strategic and commercial mindset.
  • Strong understanding of financial products and regulatory environment.
  • Excellent leadership and stakeholder management skills.
  • Analytical and data-driven decision-making.
  • Digital and innovation-oriented.
  • Client-centric with strong communication skills.

Personal Attributes and Behavioral Competencies

  • Ability to demonstrate Tanzania Commercial Bank core values: Customer Focus, Trustworthy, Creativity, Teamwork, Excellence.
  • Ability to prioritize work and meet deadlines.
  • Ability to work quickly, accurately, and consistently when under pressure.
  • A methodical and well-organized approach to work.
  • Mature and able to work in a confidential environment.
  • Has sound judgment, common sense, and good humor.

How to Apply

  • Submit your resume via: TCB Careers Portal.
  • Applications via other methods will not be considered.
  • Fill in personal information, academic certificates, work experiences, and an application letter.
  • Other credentials will be submitted during the interview for verification.
  • Deadline: 28th September 2025 – Late applications will not be considered.

CLICK HERE TO APPLY