Relationship Manager – Chinese Desk at NBC Bank

Job Title: Relationship Manager – Chinese Desk

Organization: NBC Bank (Tanzania)

Role: Drive client profitability, revenue growth, and risk optimization for Chinese clients across CIB and RBB.

Key Qualification: Bachelor's Degree in Business/Commerce/Management + experience in similar environment.

Apply Now: CLICK HERE TO APPLY

About NBC Bank

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Define and execute strategic client plans that will ensure the development of strong business relationships and the delivery of profitable and integrated National Bank of Commerce Ltd products and services, with the purpose of ensuring client profitability, increased revenue, risk optimisation and consistent service delivery for Chinese Clients across CIB and RBB.

Key Responsibilities

Sales and Service

  • Lead the development and execution of strategic client plans (in collaboration with product partners), managing and driving the implementation of these client plans.
  • Grow portfolio value in line with agreed targets through cross sell or up sell by providing a variety of products and services to customers.
  • Conduct portfolio returns analysis, cross sell for portfolio, portfolio actual revenue and net profit growth analysis.
  • Identify sales and services opportunities and offering solutions appropriate for the customer’s needs.
  • Develop critical relationships with client decision makers, regularly defining commercial opportunities.
  • Utilise all customer contact processes to better understand customer needs.
  • Work closely with customer service teams, responding to servicing requests and complaints.
  • Collaborate with the Bank’s network to ensure all expertise is brought to client interactions.
  • Promote adoption of digital alternative channels to clients.
  • Continuously research and analyse clients’ business context, operations and financial performance.

Business Focus

  • Support in overall management and coordination of client relationships and strategy.
  • Maintain detailed understanding of external markets to capitalize opportunities.
  • Maintain proficient knowledge of products, services and capabilities across the Bank.
  • Drive and own annual budgets together with product houses.
  • Manage overall client cost and revenue including monthly tracking.
  • Conduct routine activities like weekly/monthly reporting, reviewing pricing, interest rates.
  • Ensure administration and analysis of client service surveys.

Risk Focus

  • Understand and apply relevant governance and compliance procedures.
  • Drive and provide input to timeous preparation of deal forums and credit paper submissions.
  • Guide development and review of appropriate documentation for annual credit review.
  • Monitor and manage credit losses and write-offs.
  • Act as the “first line of defence” in all risk matters relating clients.
  • Ongoing review of client base for potential High Risk clients.

People Focus

  • Continuous learning and self-development through training interventions.
  • Day to day coaching and development of the team.

Qualifications

  • Bachelors Degree and Professional Qualifications – Business, Commerce and Management Studies.
  • Commercial mindset – Junior (Meets all of the requirements).
  • Customer Excellence – Service Delivery (Meets all of the requirements).
  • Digital familiarity (Meets all of the requirements).
  • Effective communication – Basic (Meets all of the requirements).
  • Experience in a similar environment at junior specialist level.
  • Openness to change (Meets some requirements with need for further development).
  • Product and/or Service Knowledge (Meets all of the requirements).
  • Relationship building (Meets all of the requirements).

How to Apply

CLICK HERE TO APPLY