Customer Support & Success Representative at GSM

Role: Customer Support & Success Representative

Key Requirement: 3+ years in customer service or merchant support (B2B/E-Commerce preferred)

Apply Now: CLICK HERE TO APPLY

Key Responsibilities

  • Provide timely and professional support to merchants through email, chat, and phone.
  • Assist merchants with onboarding, training, and platform navigation to ensure smooth adoption.
  • Troubleshoot and resolve platform-related issues efficiently.
  • Gather merchant feedback and collaborate with product and tech teams for continuous improvement.
  • Maintain accurate records of interactions using CRM tools and track merchant success metrics.

Qualifications & Experience

  • Diploma or Bachelor’s Degree in Business Administration, Communications, or related field.
  • Minimum of 3 years’ experience in customer service or merchant support, preferably in a B2B, E-Commerce, or Digital Platform environment.
  • Experience using HubSpot CRM, Intercom, Zendesk, or Salesforce Service Cloud.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong understanding of digital platforms and merchant operations.
  • Customer-focused mindset with the ability to empathize and build trust with clients.

How to Apply

CLICK HERE TO APPLY