Relationship Manager; Parastatals – 3 Positions at NMB Bank

Location: Head Office (2 positions) & Central Zone (1 Position)

Application Deadline: 23-Oct-2025

Key Requirement: Bachelor’s Degree + 4+ years banking experience in Relationship/Loan Portfolio Management

Job Purpose

To manage and grow the Salaried Workers Loan (SWL) portfolio within parastatal institutions by acquiring new schemes, deepening penetration in existing schemes, and ensuring portfolio quality. Oversee, guide, and work closely with Direct Sales Staff (DSS) to execute SWL sales campaigns, ensuring maximum penetration and compliance, while delivering excellent customer and employer experience.

Main Responsibilities

  • Identify, negotiate, and onboard new parastatal schemes in line with the bank’s SWL growth agenda.
  • Deepen penetration in existing parastatal schemes through regular engagement with Human Resources, and Payroll officers.
  • Conduct structured employer visits, presentations, and financial literacy sessions to promote SWL awareness.
  • Build and maintain strong relationships with parastatal decision makers to ensure sustainable partnerships.
  • Prepare and implement a scheme penetration plan with measurable milestones for each parastatal.
  • Provide leadership, coaching, and daily support to DSS to achieve SWL acquisition and disbursement targets.
  • Monitor DSS productivity (applications, disbursements, and conversion rates), taking corrective action where needed.
  • Conduct joint field visits with DSS to employers, ensuring product promotion and onboarding are executed effectively.
  • Ensure DSS adhere to compliance standards, ethical sales practices, and accuracy in documentation.
  • Monitor the SWL loan portfolio across parastatal schemes, ensuring growth with quality and minimal NPLs.
  • Follow up with employers on timely payroll deductions, reconciliations, and arrears management.
  • Identify and escalate risks related to scheme performance, taking proactive measures to prevent defaults.
  • Prepare accurate daily, weekly, and monthly reports covering parastatal performance and DSS output.
  • Conduct competitor analysis, capture customer/employer feedback, and recommend improvements for product, process, and market positioning.

Knowledge and Skills

  • Microsoft applications (Excel, Vision, Word, Publisher)
  • Coaching skills
  • Customer Focus
  • Excellent communication and listening skills
  • Confidence and presentation skills
  • Understanding and interest in financial/banking products and markets
  • Ability to explain and handle complex information clearly and simply
  • Good sales and negotiation skills

Qualifications and Experience

  • Bachelor’s Degree in business related studies
  • A minimum of 4 years’ banking experience in Relationship Management and/or Loan Portfolio Management
  • Proven track record in driving lending penetration and portfolio growth is desired

Note:

  • Specify your preferred Location
  • NMB Bank Plc is an Equal Opportunity Employer
  • Female candidates and people living with disabilities are strongly encouraged to apply
  • No application fee required
  • Only shortlisted candidates will be contacted

How to Apply

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

Job Dates

Opening date: 09-Oct-2025

Closing date: 23-Oct-2025