Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam M-Pesa Electronic Payments Admin Jobs in Dar es Salaam at Vodacom M-Pesa Electronic Payments Admin Employment opportunities Vodacom




Posting Country TZ

Full Time / Part Time Full Time

Contract Type Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry
minutes, texts and data – we carry people’s lives. And that’s a huge
responsibility. If you think for a minute about the people you rely on…the
likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a
difference to the lives of our customers, and the communities in which we live
and work. We support our people to give something back to the causes that mean
the most to them through helping them give time and money to the charities
they love.

And what’s it like to work here We have created an environment where you can
look forward to coming to work and are empowered to be at your best. We offer
flexibility in how you work that helps you do your job in a way that suits
you, opportunities to help you grow and progress throughout your career and a
choice of benefits to suit your lifestyle.

Description

JOB PURPOSE

To own the Merchant payment products operations, support and ensure effective
performance of Merchant products and services

KEY ACCOUNTABILITIES;

• To administer merchant department daily operations
• To achieve agreed growth KPI’s for merchant portfolio in line with the
M-Pesa Merchant Payments business plan.
• Responsible for driving the merchant payments recruitments and retention
initiatives
• Ensure there is effective inter-departmental synergies so that customers are
served well
• Work side by side with the support team and drive an effective retention
strategy
• Liaising with regional heads to scope the size of the market in the regions
and determine the required resources or workforce
• Liaising with merchant distribution channel in the regions for operational
matters and determining the required resources
• Ensure merchants are on-boarded and training is done so merchants are clear
on how support and products work
• Open new business opportunities by networking within existing customer base
and targeted accounts delivering agreed net new business revenues
• Develop sound business relationships with key merchant segments,
representing the company as a professional, quality organization, in order to
maximize awareness and use of our service
• Work with product team and ensure solutions are customised to meet
customers’ requirements
• Supervise a team of relationship managers and ensure that they each meet
their individual allocated target and the target for the group is also
achieved
• Have monthly performance review meeting with Aggregators to monitor and
track performance and retention initiatives
• Act as an escalation point for any customer facing issues that the team
can’t manage
• Work with Segment manager to design initiatives, schemes, target setting and
push activities for team

QUALIFICATIONS & EXPERIENCE;

• 5 years’ relevant experience in M-Commerce environment, having being exposed
to all disciplines.
• Relevant post graduate diploma or degree, commercial focus preferred
• Management experience will be added advantage
• Swahili & English fluent

CORE COMPETENCIES;

• Operational Management – experience with management of large teams achieving
deadlines
• Partner Management – delivery of results through partners and SLA’s
• Customer focused – passionate about delivery of results to internal and
external customers
• Commercially astute – solid understanding of market, competitor, & customer
• Process and Control Oriented – solid understanding of key cross-functional
processes touching M-Commerce; able to play an efficient role; able to spot
optimization and risk management opportunities
• Strong Analytical skills – able to assess reports, identify issues, root
cause, and recommend solutions, expert spread sheet skills a distinct
advantage.
• Presentation and communication skills – superior, both written and oral.
Experience in report writing an advantage, expert word processor, Excel and
PowerPoint skills a distinct advantage

Skills

Dynamic Prioritisation and Multi Tasking

Business Partnering

Requirements Analysis

Change and Adaptability

Data Driven Decision Making

Complexity Management

Expert Communication

Drives Continuous Improvement

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in which
talent is truly recognized, developed and rewarded. We believe that diversity
plays an important role in the success of our business and we are committed to
creating an inclusive work environment which respects, values, celebrates and
makes the most of people’s individual differences – we are not only
multinational but multicultural too. At Vodacom you will have access to our
excellent flexible benefits programme that you would expect from any global
company.



Send your Application to









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//careers.vodafone.com/Vodacom/job/M-Pesa-Electronic-Payments-
Admin/619133301/

Closing Date 10th October, 2020.



Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam M-Pesa Electronic Payments Admin Jobs in Dar es Salaam at Vodacom M-Pesa Electronic Payments Admin Employment opportunities Vodacom


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