Branch Manager – USA River at Exim Bank

Job Title: Branch Manager – USA River

Key Qualification: University degree in Business Administration/Economics + 5+ years of banking experience

Core Responsibility: Drive retail/SME growth, lead branch operations, and ensure compliance.

Deadline: Not specified – Apply ASAP!

About the Role

To meet branch Retail and SME Financial Targets through a world-class Sales and Service Management system and within established product programs through the branch. To work closely with the Central Operations Unit to operate and maintain a smooth-running and operationally efficient branch, that conforms to the financial institutions and BOT regulations, rules, and guidelines issued from time to time. This will include servicing corporate customers.

Key Responsibilities

  • Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
  • Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance, and control.
  • Understand your customer base and identify opportunities to build and grow profitable Relationships.
  • Deliver against business and sales performance.
  • Acquire new customers and retain and grow your relationships with existing customers.
  • Responsible for the operational efficiency of the branch and the productivity of its staff.
  • Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up-to-date records of all transactions including inter-bank transactions.
  • Prepare periodic and statutory reports for management.
  • Have a good understanding of branch control procedures with a specific focus on financial security.
  • Take ownership of resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers.
  • Provide a superior level of customer relations and promote the service culture through coaching, guidance, and staff motivation.
  • Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities.
  • Perform other duties in the absence of the MCSOP / Ops Manager as directed by Cluster Head.

Qualification and Experience

  • University degree in Business Administration or Economics and relevant professional qualifications in banking, finance, or marketing.
  • Minimum of 5 years’ relevant working experience in a similar position.
  • Good leadership, people management, and banking skills.
  • Knowledge of relevant legislation, sales, and business principles.
  • Outstanding communication skills.
  • Strong commercial know-how and first-class decision-making abilities.
  • Be a good relationship builder and a strategic thinker rather than just operational.
  • Resilient under pressure.

How to Apply

CLICK HERE TO APPLY