Customer Success Executive Intern Opportunity at Computer Centre Tanzania

Position: Customer Success Executive Intern

Organization: Computer Centre Tanzania

Field: IT, Client Engagement & Support

Key Requirement: Pursuing/recent degree in IT/Business IT

Apply to: hr.admin@cctz.co.tz or hr@cctz.co.tz

Computer Centre Tanzania is offering an exciting internship opportunity for a Customer Success Executive Intern to support their team in delivering exceptional client experiences in the IT sector. Below are the details of the position.

Key Responsibilities

  • Process software license orders, track renewals, and send timely reminders (90/60/30 days).
  • Prepare monthly reports on renewals, pending actions, and at-risk accounts.
  • Analyze non-renewal risks, customer engagement, and product usage.
  • Conduct solution health checks and communicate product value to clients.
  • Schedule customer visits to gather feedback and identify areas for improvement.
  • Identify upsell and cross-sell opportunities and share with account teams.
  • Collect and submit accurate end-user details for order processing.
  • Ensure successful installation and activation through follow-ups.
  • Provide basic technical support or escalate issues to relevant teams.
  • Maintain accurate records of orders, communications, and timelines.

Requirements

  • Pursuing or recently completed a degree in IT, Business IT, or a related field.
  • Strong computer literacy and familiarity with cloud portals and digital tools.
  • Customer-focused mindset with a willingness to learn and multitask.
  • Ability to travel for occasional client visits.
  • Basic understanding of software licensing and IT support services.

How to Apply

Send your application to: hr.admin@cctz.co.tz or hr@cctz.co.tz.