Customer Experience Officer – Katoro at KCB Bank

Job Title: Customer Experience Officer – Katoro

Organization: KCB Bank

Qualification: Bachelor’s degree (Master’s in Business preferred)

Experience: Fresh Graduate (1 year experience an advantage)

Deadline: 10/10/2025

Key Responsibilities

  • Handling all walk-in customer queries i.e. inquires, Request and complaints.
  • Process ATM and cheque book orders.
  • ATM card and Cheque book issuing and balancing.
  • Mobile banking and Internet banking activation (inputter).
  • Support customers in using bank’s products.
  • Cross sale Bank’s products.
  • Manage and ensure smooth collection of customer feedback.
  • Work closely with Branch Service Focus Team (SFT) in resolving service challenges improving service delivery.

Academic & Professional Requirements

  • Education: Bachelor’s degree from any recognized institution.
  • Preferred: Master’s degree in Business-related field.
  • Experience: Fresh Graduate (1 year experience added advantage).

How to Apply

Apply before the deadline: 10/10/2025.

CLICK HERE TO APPLY