Service Centre Manager – Katoro at KCB Bank

Job Title: Service Centre Manager – Katoro

Organization: KCB Bank

Application Deadline: 10/10/2025

Key Requirement: Bachelor’s Degree + 5 years experience

Key Responsibilities

  • Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
  • Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
  • Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
  • Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
  • Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
  • Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.

Academic & Professional Requirements

Education

  • Bachelor’s Degree from any recognized institution

Professional Qualifications

  • NBAA, CPA (T), ACCA
  • Master’s Degree (Business Related)

Experience

  • Minimum 5 years of relevant experience

How to Apply

Apply before 10/10/2025 via the official portal:

CLICK HERE TO APPLY