Relationship Manager, Business Banking – 2 Posts at Akiba Commercial Bank

Location: Arusha & Ubungo Branches

Application Deadline: September 19, 2025

Key Requirement: Bachelor’s degree in Commerce, Banking, or Business Administration + 5 years’ banking experience

About the Role

ACB is seeking experienced and dynamic individuals to fill the position of Relationship Manager, Business Banking (RM-BB) at its Arusha and Ubungo branches. This role focuses on managing and growing a portfolio of SME clients, offering tailored financial solutions, and ensuring high levels of customer satisfaction and business growth.

Key Responsibilities

  • Driving the growth of SME deposits and loans, both in number and value.
  • Recruiting SME clients and cross-selling bank products while maintaining strong business relationships.
  • Developing marketing and deposit mobilization strategies aligned with branch targets.
  • Promoting ACB products and identifying business opportunities in the market.
  • Formulating strategic plans to achieve lending and deposit targets.
  • Managing a select portfolio of high-net-worth customers, including monitoring credit risk.
  • Maintaining acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels.
  • Ensuring high customer satisfaction and proactive relationship management.
  • Implementing account strategies to secure sole banking relationships.
  • Tracking market trends and recommending improvements to products/services.
  • Upholding excellent customer service standards to grow market share.
  • Ensuring strict adherence to governance and compliance standards.
  • Following up on non-performing accounts with remediation plans.
  • Ensuring acceptable audit outcomes for SME Banking.
  • Adhering to all ACB policies, procedures, and service standards.

Candidate Requirements

Education

  • Bachelor’s degree in Commerce, Banking, or Business Administration (required).
  • Master’s degree in Business Administration or Banking and Finance (added advantage).

Experience & Skills

  • Minimum of 5 years in a relevant banking role, with at least 3 years in a managerial position.
  • Proven experience in sales and business development.
  • Strong knowledge of SME banking products and lending cycle management.
  • Background in credit underwriting and understanding of local market dynamics.
  • Familiarity with banking policies and compliance frameworks.
  • Demonstrated ability to manage teams and drive performance.
  • Strong interpersonal, negotiation, and marketing skills.
  • Excellent analytical and decision-making abilities.
  • Sound understanding of modern relationship management strategies.
  • Effective stakeholder engagement and organizational skills.
  • Ability to develop and articulate business strategies.
  • Strong leadership and people management capabilities.

How to Apply

If you meet the above requirements and are ready for exciting challenges, please submit the following to recruitment@acbbank.co.tz by September 19, 2025:

  • A covering letter.
  • Your curriculum vitae.