Technical Account Manager Job Vacancy at Mastercard Tanzania

Job Title: Technical Account Manager

Company: Mastercard

Location: Tanzania

Key Requirement: Bachelor’s degree in Engineering/Computer Science + payments/banking industry experience

Apply Now: Mastercard Careers Portal

Overview

Mastercard is recruiting a Manager, Technology Account Management (TAM) focusing on Tanzania who will play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction. The TAM will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard’s products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service.

Key Responsibilities

Client Relationship Management

  • Develop and maintain strong relationships with banking partners, third-party processors, and key stakeholders.
  • Serve as a trusted advisor, addressing inquiries, concerns, and escalations.
  • Ensure customer needs are met with innovative and tailored solutions.

Technical & Business Expertise

  • Leverage deep knowledge of Mastercard solutions to provide consultative support and insights.
  • Translate complex technical concepts into business-relevant solutions.
  • Stay updated on industry trends, emerging technologies, and regulatory changes.

Sales & Revenue Growth Support

  • Partner with account teams to identify revenue-generating opportunities.
  • Assist in pre- and post-sales activities, contributing technical expertise to proposals.
  • Develop strategies to expand product adoption and maximize business value for customers.

Project Oversight & Issue Resolution

  • Monitor ongoing projects, ensuring alignment with customer expectations.
  • Identify bottlenecks and proactively implement solutions with internal teams.
  • Coordinate with cross-functional teams for timely delivery of products and services.

Strategic Initiative Leadership

  • Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technological capabilities, services or through innovation and development of new capabilities & ecosystems
  • Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
  • Drive initiatives to streamline operations, optimize performance, and increase efficiency.

Qualifications & Experience

Minimum Requirements

  • Education: Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
  • Industry Experience: Senior-Mid-career with proven experience in the payments industry, financial technology, or banking.
  • Technical Skills: Strong analytical and conceptual thinking abilities with expertise in card operations (issuing, acquiring, processing).
  • Soft Skills: Excellent communication, negotiation, and customer relationship management.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices.
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach.

How to Apply

CLICK HERE TO APPLY