Consultant, Customer Service Job Opportunity at Standard Bank

Position: Consultant, Customer Service

Employer: Standard Bank

Experience: 3-4 years in banking

Qualification: Diploma in Banking

Key Skills: Cash handling, client servicing, branch operations

Job Description

To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.

Qualifications

Type of Qualification: Diploma

Field of Study: Banking

Experience Required

  • Client Coverage
  • Personal and Private Banking
  • 3-4 years
  • Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
  • Familiar with the legal aspects regarding cash handling.
  • Knowledge of the functions of other departments within the branch.

Behavioural Competencies

  • Adopting Practical Approaches
  • Articulating Information
  • Embracing Change
  • Establishing Rapport
  • Examining Information
  • Generating Ideas
  • Interpreting Data
  • Managing Tasks
  • Providing Insights
  • Pursuing Goals
  • Taking Action
  • Team Working

Technical Competencies

  • Cash Handling
  • Client Servicing
  • Cross and Up-Selling
  • Customer Understanding (Consumer Banking)
  • Heart of Customer Experience
  • Product and Services Knowledge
  • Risk Identification

How to Apply

CLICK HERE TO APPLY