Branch Operations Officer BOII & BOIII at Exim Bank

Job Title: Branch Operations Officer BOII & BOIII

Key Role: Facilitate smooth customer banking operations, handle transactions, and cross-sell bank products.

Qualification: Bachelor’s degree + 1 year of banking experience.

Apply Now: Exim Bank Careers Portal

Job Description

To facilitate smooth customer banking operations at the branch. Handling all cash and non-cash related transactions, cross-selling and upselling bank products, and adherence of standard operating procedures, policies and guidelines. Attend to customers and provide information on bank products and services.

Key Responsibilities

  • Processing of customers’ requests on account opening, account maintenance, account closures and posting of non-cash and cash transactions after thorough checking as per our SOP
  • Handling of customers’ queries and complaints, resolving timely and giving feedback after resolution.
  • Maintain up to date knowledge about bank products and Cross selling and upselling those services and products
  • Identifying and contacting potential customers for sales leads generations to increase customer base.
  • Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with customers’ mandate and in line with the internal approval limits matrix.
  • Performs clerical duties (e.g., filling, workstation arrangements, housekeeping etc.)
  • Reporting of suspicious transactions
  • Provide an efficient, high-quality range of service to customers in line with the agreed procedures & service standards set by the bank
  • Ensure compliance with Money Laundering Prevention as per Bank Policy, KYC norms and CDD
  • Where appropriate to be the custodian of deliverables and negotiable instruments
  • Where appropriate to represent the Bank while performing BOT Cash Deposits and Withdrawals
  • Where appropriate to be the custodian of the Bank’s Keys for the main and rear entrance

Education, Experience & Skills

  • Bachelor’s degree in any related field.
  • Minimum of one year of Banking experience in branch operations with a good performance track record
  • Ability to carry out work by the bank’s procedures.
  • Sales and negotiation skills
  • Good integrity
  • Ability to lead a team

How to Apply

CLICK HERE TO APPLY