Branch Operations Officer (BOI) at Exim Bank

Job Title: Branch Operations Officer (BOI)

Key Role: Facilitate smooth customer banking operations at the branch.

Experience: Minimum 2 years in banking operations.

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Key Responsibilities

  • Retention of Customers by ensuring TAT and customer satisfaction.
  • Ensuring Preferred customers are well handled at the Branch premises at all times.
  • Ensure the customer service desk is well positioned and manned at all times with all facilities to serve the customer.
  • Ensure Complaints are recorded and resolved Make use of Helpdesk.
  • Adherence and execution of Vault Keys and maintenance of dual control and Time Lock Delay.
  • Ensure Operational control: Reconciliation, remittances, ATM, cash shortages, controlled stationery, journal checking, payment verification, clearing, deposits.
  • Adherence to the existing standard operating procedures.
  • Observing TAT for all activities related to centralized operations; opening accounts, dormant accounts, account closure, fixed deposits, mobile banking, chequebooks, OTT/TISS, CTS and other related activities communicated by operations/CBO.
  • Overall cleanness of the customer bank hall area.

Education, Experience & Skills

  • Bachelor’s degree in any related field.
  • Minimum of two years of Banking experience in branch operations with a good performance track record.
  • Ability to carry out work by the bank’s procedures.
  • Sales and negotiation skills.
  • Good integrity.
  • Ability to lead a team.

How to Apply

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