Call Center Agent Job Opportunity at VisionFund

Position: Call Center Agent

Organization: VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)

Key Qualification: Bachelor’s degree/diploma in business, finance, or related field; customer service experience preferred.

Deadline: 11th November 2025

Location: Tanzania (Arusha)

Job Purpose

Call Center Agent serves as the primary point of contact for customers, providing effective and efficient customer service and support. Call center agent is responsible to addressing inquiries related to customer accounts, loans, digital banking platforms, resolving issues, providing feedback to customers and enhancing customer satisfaction by focusing on ensuring a positive customer experience, improving business operations and driving revenue while ensuring compliance with bank policies and financial regulations.

Key Responsibilities

  • Handling Customer Inquiries: Respond to inbound customer calls, address inquiries, and provide accurate information on products, services, and policies. Record all inbound & outbound call regarding customer interactions, complaints, and feedback in the call center system.
  • Problem Solving & Customer Complaints Resolutions: Identify customer issues, provide solutions, and escalate unresolved cases.
  • Promotion of Products and Services (Tele-Selling): Answer questions, persuade potential customers, and meet sales targets.
  • Reconciliation: Match payments, verify client details, and correct discrepancies using T24–VisionFund`s systems.
  • Loan Recovery: Follow up with clients on overdue payments and prepare daily recovery reports.
  • Conducting Quarterly Surveys: Evaluate client satisfaction and measure the social/financial impact of VFT’s services.

Core Competencies

  • Excellent customer service and experience management skills.
  • Strong communication and sales abilities.
  • Proficiency in Microsoft Office and call center software.
  • Ability to multitask in a fast-paced environment.
  • Professional attitude and interpersonal skills.

Qualifications

  • Bachelor’s degree or diploma in business, finance, Customer Care, or related field.
  • Previous banking/call center experience is an advantage.
  • Knowledge of microfinance/digital banking systems.
  • Proficiency in CRM and call center software.

Working Environment

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.

Note: Candidates will undergo criminal record and background checks. Female applicants are strongly encouraged.

How to Apply

Interested candidates should submit:

  • Application letter
  • Certified academic/professional certificates
  • Detailed CV with three referees
  • National ID

Email to: application@vftz.co.tz (Subject: Call Center Agent)

Address: The Chief Executive Officer, VisionFund Tanzania Microfinance Bank Limited P.O. Box 1546, Arusha, TANZANIA.

Deadline: 11th November 2025

Only shortlisted candidates will be contacted.