Relationship Officer, Personal Banking Job Vacancy at DCB Bank

Job Title: Relationship Officer, Personal Banking

Organization: DCB Commercial Bank Plc (Tanzania)

Experience: 3+ years in sales & client management (financial sector)

Qualification: Bachelor’s degree required

Deadline: 28th August 2025

Apply via: recruitment@dcb.co.tz (Ref: DCB/RB/ROPB-08/2025)

About DCB Commercial Bank Plc

DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to individuals, microfinance, small to medium-sized businesses (MSME), and large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1,000 DCB Wakala Agents, and over 280 Umoja switch ATMs, serving more than 3 million customers across the country.

Role Overview

We are currently seeking a qualified candidate to fill the role of Relationship Officer, Personal Banking. The successful candidate will play a key role in advising clients, fostering business growth, providing financial investment guidance, ensuring customer satisfaction, retaining existing clients, and acquiring new customers through sales activities.

Key Responsibilities

  • Promote and sell various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments.
  • Source current and savings accounts.
  • Seek new customers through existing leads, referrals, cold calling, and other methods to maximize lead generation while ensuring timely follow-through and a healthy closure rate of leads.
  • Advise customers on available bank products and services based on an understanding of their financial needs and recommend appropriate solutions.
  • Conduct planned direct promotion and marketing activities for products and services offered by the bank and cross-sell secured assets where relevant.
  • Adhere to the expected level of due diligence, internal policies, and KYC norms while opening new accounts.
  • Establish and maintain effective relationships with customers while offering a high level of customer service.
  • Screen clients with regard to eligibility requirements for loan conditions.
  • Prepare loan application documents in line with the bank’s latest credit policy and procedural manual.
  • Proactively conduct pre- and post-monitoring visits to clients, ensuring their ability to make repayments based on their financial and personal circumstances.
  • Achieve prescribed disbursement and deposit weekly and monthly targets.
  • Write and submit periodic status reports to the branch manager, including daily activity reports and details of calls/follow-ups made.

Background Qualifications and Experience

  • Bachelor’s degree from a recognized tertiary institution.
  • 3 years’ experience in a sales and client management role in a financial institution.
  • Knowledge of the banking industry, banking products, services, and regulations.
  • Good working knowledge of the personal banking sector and its practices in Dar es Salaam.
  • Strong selling and negotiation skills.
  • Customer-centric with excellent communication skills.

How to Apply

If you believe you are the right candidate for this position, kindly submit your application with the following:

  • A detailed CV.
  • Photocopies of academic certificates.
  • Names of three referees with their contact details.

Email subject reference: DCB/RB/ROPB-08/2025

Submit to: recruitment@dcb.co.tz

Deadline: 28th August 2025. Hard copy applications will not be accepted.