Job Details

  • Deadline: 19.07.2026
  • Location: Tanzania
  • Application: Online application

Job Description

Graduate Trainee Information System at TotalEnergies

Graduate Trainee-Information System

TotalEnergies

Dar es Salaam

Context & Environment

Working with Staff with limited knowledge.

Working under pressure.

Being decisive.

Working with limited resources, stress and with limited support.

Working with interference.

Being responsible to more than one boss.

Activities

Install and configure computer hardware operating systems and applications

Monitor and maintain computer systems, power backup systems and networks

Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults, replace hardware parts as required and/or liaise with suppliers for quick resolution

Provide support, including procedural documentation and relevant reports

Follow diagrams and written instructions to repair a fault or set up a system

Support the roll-out of new systems and applications from local initiative and from the Total Group

Set up new users’ accounts and profiles and deal with password issues

Respond within agreed time limits to support call-outs and work round-the-clock to ensure all calls for support are resolved within reasonable time or escalated appropriately and follow ups are made to ensure successful resolution

Prioritise and manage many open cases at one time

Rapidly establish a good working relationship with customers and other professionals, such as software developers, and suppliers. To supervise all suppliers who come to provide

Follow up with all supplier invoices to make sure they are received on time, entered into the system for approvals and follow up to ensure they get approved on time

Train users on new systems and applicationsResearch, diagnose, troubleshoot and identify solutions to resolve various system issues and business needs that require technological solutions

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Implement IT policies as per the agreed Company standards and policy documents

Take regular inventory of all hardware and software systems that are in use within the affiliate and make sure the inventory document is updated regularly

Raise service support Tickets for all issues that require technical assistance from the support team in

Paris HO and ensure a close follow up is done until all issues are resolved and tickets are closed

Keep record of problems and their resolution

Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Follow up with suppliers to ensure agreed SLAs are adhered to

Any other tasks as assigned by the immediate supervisor or HODs

HSEQ: Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, and customers.

Candidate Profile

BSc in IT / Computer Science, or equivalence.

Good Knowledge of Computer Software and Hardware.

Competent in Cisco Networking Technologies.

Solid technical background with an ability to address accessibility and compatibility issues.

Additional Information

Application deadline: 19.07.2026

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

How to Apply

CLICK HERE TO APPLY

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Apply online: Open application link