Communications Officer Job Vacancy at Aga Khan Health Services

Position: Communications Officer

Organization: Aga Khan Health Services (AKHS)

Location: Tanzania, Mombasa, Kisumu

Key Requirement: Degree in Communications/PR + 3 years' experience in media/digital communication.

Position Summary

Develop and implement clear, impactful internal and external communication strategies to enhance visibility, manage brand reputation, and ensure consistent messaging across all platforms in Tanzania, Mombasa, and Kisumu.

Key Responsibilities

  • Manage newsletters, email updates, intranet, and staff communications.
  • Promote positive workplace culture through targeted campaigns.
  • Create and execute plans to promote organizational achievements.
  • Draft press releases, social media content, blogs, and newsletters.
  • Manage social media platforms (Facebook, Twitter/X, LinkedIn, Instagram).
  • Respond to media requests, develop media kits, and coordinate interviews.
  • Monitor media coverage and prepare reports.
  • Ensure all materials follow branding guidelines.
  • Support marketing campaigns with visuals, videos, and written stories.
  • Work closely with AKHS,EA marketing teams for content development and monitoring social media.
  • Build relationships with media, donors, government, community leaders, and partners.
  • Organize events and stakeholder meetings as needed.
  • Assist in developing crisis messaging protocols.
  • Support timely communication during emergencies.
  • Track communication performance (engagement, reach).
  • Prepare regular reports with insights and improvement suggestions.
  • Conduct audience surveys/feedback.
  • Any other roles assigned by the supervisor or his/her designee.

Qualifications and Experience

  • Minimum degree in Communications, Journalism, PR, Marketing or related field.
  • Minimum 3 years working experience in media/public relations or digital communication role.
  • Proven experience managing social media and content creation.
  • Excellent writing, editing and verbal skills.

About the Agency

Aga Khan Health Services: With community health programmes in large geographical areas in Central and South Asia, as well as East Africa, and more than 200 health facilities including nine hospitals, the Aga Khan Health Services (AKHS) is one of the most comprehensive private not-for-profit health care systems in the developing world. Building on the Ismaili Community’s health care efforts in the first half of the 20th century, AKHS now provides primary health care and curative medical care in Afghanistan, India, Kenya, Pakistan, and Tanzania, and provides technical assistance to government in health service delivery in Kenya, Syria and Tajikistan.

How to Apply

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