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Front Desk Manager

Johari Rotana, Tanzania

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Responsibilities:

  • Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated to maximize satisfaction.
  • Ensure maximum room revenue through up-selling within guidelines and optimizing room inventory.
  • Promote and sell company loyalty programs, F&B events, and hotel facilities.
  • Ensure compliance with accounting/auditing policies and governmental requirements.
  • Lead and coach the team to achieve exceptional guest service and colleague satisfaction.

Requirements:

  • Degree in hospitality with Front Office experience in a hotel.
  • Fluency in English, immaculate presentation, and problem-solving skills.
  • Computer literacy; Opera PMS knowledge is advantageous.

Key Competencies:

  • Understanding Hotel Operations
  • Effective Communication
  • Customer Focus
  • Teamwork & Adaptability

How to Apply: CLICK HERE TO APPLY

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